DLFC Solutions – Domestic & International Sales of Laptops and Electronics

At DLFC Solutions, we are committed to protecting your privacy and ensuring transparency in every transaction. This policy outlines how we handle your personal data, orders, returns, cancellations, and refunds in line with industry best practices.

🔒 Privacy Commitment
Your personal information – including name, contact details, shipping address, and payment data – is collected solely for processing your orders, shipping, and communication.

DLFC Solutions does not share or sell your information to any third-party vendors, except for:

Payment gateways (for secure transactions)

Logistics partners (for shipping)

Government authorities (only if legally required)

All data is stored securely and accessible only to authorized personnel.

📦 Product Offers & Acceptance
When you place an order, it is considered an offer to purchase. Your order is accepted when:

Payment is successfully processed

A confirmation email is sent from DLFC Solutions

We reserve the right to cancel or refuse any order prior to dispatch for reasons such as:

Out-of-stock items

Pricing or listing errors

Fraudulent activity suspicion

In such cases, a full refund will be issued within 3–7 business days.

✅ Product Quality Guarantee
We offer:

Brand-new laptops with standard warranties

Certified refurbished laptops, thoroughly tested by our technicians

DLFC Solutions guarantees:

Products match listed descriptions/specifications

No functional defects on delivery

Intellectual property rights are respected

To report IP infringement, contact our support team with complete documentation.

🚚 Shipping & Delivery
We offer shipping across India and internationally. All orders are tracked, and tracking details are shared post-dispatch.

Domestic Delivery (India):
Dispatched within 1–3 business days

Delivered within 5 to 7 business days

International Delivery:
Delivery timelines depend on the destination and shipping route

Minimum delivery time is 10 to 15 business days

Customs duties, if applicable, are the buyer’s responsibility

DLFC is not liable for courier delays or customs clearance time

Note: Physical damage occurring during international transit is not covered for return, as all products are securely packed and sealed.

🔁 Return Policy
✅ Eligible Returns:
Products that are faulty, non-functional, or significantly not as described

Must be reported within 7 days of delivery

Must be shipped back within 48 hours of approval

Product must be returned in original condition with accessories, invoice, and packaging

❌ Non-Eligible Returns:
Buyer-damaged items

Wrong item ordered

Items below ₹1000

Final sale, discounted, or clearance items

All return requests must be emailed to dlfcsinfo@gmail.com with a video of unboxing and issue explanation. Social media messages are not accepted for returns.

🌐 International Return & Refund Terms
International orders cannot be cancelled after payment is completed due to:

3.5% + 18% GST non-refundable bank processing charges

Bank remittance charges for refunds to overseas accounts

If you still choose to cancel:
3.5% + GST, courier costs, and remittance charges will be deducted

Refunds are processed only after product inspection

We recommend PayPal for faster and safer international refund processing

❌ Order Cancellations
Orders can be cancelled only before dispatch (pending status)

Orders that are in transit or already shipped cannot be cancelled

Email your cancellation request to: dlfcsinfo@gmail.com

Use subject line: “Request for Order Cancellation”

Cancellations may exclude gateway fees and GST

If a discount code was used, it will not be refunded

💳 Refunds
Refunds are initiated after:

Return request approval

Product inspection upon return

Timeline for Refunds:
Payment Method Refund Timeline
Credit/Debit Card 3–7 business days
Net Banking / UPI 2–5 business days
PayPal (International only) 3–7 business days
International Bank Transfer 7–15 business days

Alternatively, you may choose 100% store credit, which avoids deduction of gateway or transfer charges and can be used within 6 months.

🧾 Legal & Final Terms
All transactions are governed under Indian law

DLFC Solutions is not responsible for delays or cancellations due to unforeseen external events (force majeure)

Policies are subject to change without prior notice

📩 Support & Contact
For any queries or issues regarding your order, reach us at:
🌐 dlfcsinfo@gmail.com
📞 Customer Care: +91-8080322972